Bespoke Training Kent
The Learning Shop has used the many years of managerial and industry experience within the team to devise a bespoke training programme that can be tailored to your business. Each of the 7 workshops lasts between 2 – 3 hours and can be taken independently or as a combination of a structured team training programme.
We look at the importance of team work and specific team roles.
Dealing with Problems and Complaints
This section focusses on negotiations and de-escalating situations.
Here we focus on the three types of customer and learn how to exceed their expectations.
In this workshop we focus on body language, conversation and telephone skills.
This section includes grooming and uniforms and the initial contact with the customer.
Customer’s Special Requirements
Here we look at various customer types such as mobility, the elderly, children, disabilities and cultural differences.
Company Specific Knowledge
This section can be tailored to meet the needs of your business.
2 – 3 hours per workshop
£55 per candidate (negotiable dependent on size of project)
Bookings via the Learning Shop website