Bespoke training

Bespoke Training Kent

The Learning Shop has used the many years of managerial and industry experience within the team to devise a bespoke training programme that can be tailored to your business. Each of the 7 workshops lasts between 2 – 3 hours and can be taken independently or as a combination of a structured team training programme.

Teamwork

We look at the importance of team work and specific team roles.

Dealing with Problems and Complaints

This section focusses on negotiations and de-escalating situations.

Customer Types

Here we focus on the three types of customer and learn how to exceed their expectations.

Communication

In this workshop we focus on body language, conversation and telephone skills.

First Impressions

This section includes grooming and uniforms and the initial contact with the customer.

Customer’s Special Requirements

Here we look at various customer types such as mobility, the elderly, children, disabilities and cultural differences.

Company Specific Knowledge

This section can be tailored to meet the needs of your business.

Course Duration:

2 – 3 hours per workshop

Cost:

£55 per candidate (negotiable dependent on size of project)

Bookings via the Learning Shop website