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Complaints Procedure

Complaints Procedure

We take a proactive and responsible approach to complaints. Please read through the following documents regarding North Kent College's policies and procedures for complaints

pdf Complaints Procedure (95 KB)

pdf Complaints Procedure Advice to HE Students (165 KB)

Complaint Form

Please complete all required fields!

Student Complaint Form

Before you continue, have you spoken with the subject Team Leader or Personal Tutor? YesNo Invalid Input

Your name* Please enter your name

Your Email address (if you are a current student, this MUST be your College email address)* Please enter your email address

Phone Number* Please enter your phone number

Which best describes you?* Please select an option

Which NKC campus does this relate to?* DartfordGravesendTonbridge Please select an option

Is the complaint being made by the “emergency contact” we have been given by the student at enrolment?** YesNoDon't Know Please select an option

We will only respond to emergency contacts, so please ask the student to contact us to give permission to communicate with you.

If you are raising the complaint on behalf of a student please be aware that the College may need to seek the express permission of the student before it can respond to you, in line with Data Protection legislation. This process will affect the College’s response time to you. Please note that should express permission be denied, the College will be unable to discuss any matters relating to the student with you.

Enrolment number Please enter your enrolment number

Personal Tutor* Please enter your personal tutor

Nature of Complaint*

Staff
Course
Student

Facilities
Buildings
Other (please specify)

Please select the nature of your complaint

Other* Please enter the nature of your complaint

Write a description of your complaint/concern. If possible, your statement should include evidence to support your complaint/concern* Please enter a description of your complaint/concern. If possible, your statement should include evidence to support your complaint/concern

Names of any witnesses. (If Appropriate, please give the name of the course they attend) Invalid Input

Please speak with the Team Leader or Personal Tutor before using this form If you still have concerns after doing so or you are unable to do so, answer 'yes' above and continue.

Name of the member of staff to whom you first reported the complaint* Please enter the name of the member of staff to whom you first reported the complaint

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Dartford

Oakfield Lane
Dartford
Kent
DA1 2JT

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Tonbridge

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Tonbridge
Kent
TN9 2PW

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Gravesend
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Hadlow
Kent
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Complaints Procedure

Complaint Form

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